EFFECTIVE COMMUNICATION SKILLS QUESTIONNAIRE
Please complete this questionnaire using the following rating scale to score each statement. Put your score to the left of each statement.
Start each statement with the words “I......”
Rating Scale
0 = I never display this behaviour
1 = I seldom display this behaviour
3 = I frequently display this behaviour
4 = I almost always display this behaviour
1.
Pronounce words clearly so that they are understood first time.
2.
Speak at an appropriate volume level – not too loud and not soft.
3.
Have direct eye contact when I speak to people
4.
Use open questions to find out facts.
5.
Look at people when listening to them.
6.
When solving problems with others I find out the current situation.
7.
Sell the benefits of my ideas spelling out the ‘win’ for others.
8.
Understand cultural norms.
9.
Expresses myself face to face in a concise way so that people can easily understand me.
10.
Talks at a speed which enables everyone to understand what I’m saying.
11.
Use hand movements and gestures to reinforce the points I’m making.
12.
Ask the right questions to gain a complete understanding of people’s problems.
13.
Summarise the thoughts of others to ensure understanding.
14.
When consulting with others I’m careful to fully understand and agree with their needs.
15.
Prioritises people’s needs and sell their ideas to match those needs
16.
Am sensitive when communicating with people from different cultures.
17.
Use easily understood everyday words and expressions that everyone is familiar with.
18.
Communicate with a tone of voice that varies to emphasise key points.
19.
Vary my body language to gain rapport with people.
20.
Find out the thoughts and views of others through the use of open questions.
21.
Use silence rather than interrupt when listening to others.
22.
When providing help to others I identify the key issues to be addressed.
23.
Am persuasive when handling questions and/or objections from others.
24.
Vary my style of communicating to fit in with different cultures.
25.
Avoid the use of jargon and technical language.
26.
Use pauses and silence to allow people to understand the points I’m making.
27.
Match and mirror other people’s body language.
28.
Know when to use closed questions to get ‘Yes/No’ answers.
29.
Take an appropriate amount of notes when listening to others.
30.
When introducing change work with others to create jointly owned solutions.
31.
Stress the benefits of recommendations
32.
Vary my use of language and behaviours to appeal to people from other cultures.
33.
Structure my thoughts in a logical and rational way to help others understand
34.
Speak carefully to avoid any misunderstandings which may arise from my local accent.
35.
Ensure that my appearance is appropriate given the different types of people I meet with
36.
Use a logical structure of probing questioning to find out what I need to know from others.
37.
Keep an open mind when listening to what others have to say.
38.
Build consensus with people rather than telling them what to do.
39.
Am persuasive in selling my solutions.
40.
Promote the corporate culture in my communications with others
