Challenges

  • Employees are juggling work, family and personal demands that impacts their ability to come to work and be productive in the workplace.
  • They are experiencing stress due to challenges at workplace or personal life.
  • Stress factors range from co-worker conflict, workload, job insecurity, interpersonal relationship, family disputes, career development and many others.
  • Employees often are not equipped to manage stress and stressors which leads to inability to focus at work, increased absence at work, substance abuse, decreased productivity, increased illness, increased conflicts and others.
  • Most of the time, the business leaders and HR are unable to manage these issues due to lack of skill or time.
  • Unaddressed issues start the ripple effect and creates low morale in team, thus impacting output at work and poor customer service.

Human 2 Human offers Potential Enhancement Program (PEP) widely known as Employee Assistance Program (EAP). EAP is a counseling and consultation service by professional mental health experts offered to employees in corporate to equip them manage work related and personal issues, which when not addressed causes decreased productivity and disturbed mental health. It is confidential short-term counseling, referrals, and follow-up services for employees.

PEP counselling is aimed at assisting employees and managers to increase productivity at work by mental health experts by means of counselling and coaching sessions by:- 

  • Understand and clarify issues that are directly concerning them, including any underlying issues.
  • Identify and explore options to address those issues.
  • Develop plans to approach the issues and find constructive solutions.

Our consultants address Work & Career Development Issues, Marital & Family Issues, Mental Health Issues, Interpersonal Conflict/Mediation, Personal Growth, and Legal and Financial Issues. It is often available to both employees and their families to help workers remain productive at work. By helping to resolve life - work problems, our programme is effective in building the positive wellbeing of employees by developing strategies to help cope with life and work  stress.

Potential Enhancement Program (PEP) delivery process:-

  • Helpine with 24/7 access to our Masters-level Counsellors for immediate support and/or assessment.
  • Face-to-face short-term counselling delivered by professional located across India to address individuals' personal, family and relationship issues.
  • Online, Telehonic and WhatsApp Counselling Sessions are also available
  • HR consultation/support of managers/supervisors and other people leaders
  • Training programs ranging from short sessions and to customized workshops

Referral Process

  • Self Referral: Appointments can be made directly by simply telephoning.
  • Supported Referral: A manager, supervisor or work colleague may recommend or encourage you to seek assistance for a particular issue you may be facing. Whether you accept this advice or not is your personal choice.
  • Consultation & Referral: Train managers to identify signs of stress in the team and ensure productivity and optimal interpersonal relating, either by empowering individuals to manage their stress or by referrals to the EAP for effective redressal. This enables Managers to proactively manage mental and emotional wellness at workplace to ensure high performance and a positive workplace environment.
  • Manager support: To assist managers and leaders in managing more effectively in the workplace. Assiting with the varied issues that may arise for managers such as performance management of staff, having difficult conversations with employees, interpersonal and team conflict, leading change management, supporting teams through challenge and improving team functioning.

Benefits

  • The trauma of job loss is minimised.
  • Positive attitudes and behaviours are developed.
  • Feel supported during the transition and can focus positively on their next career step
  • Practical job search skills are acquired through ongoing support, counselling and coaching
  • Have expert support and direction in an increasingly complex and fast paced job market
  • Find and secure the right opportunity, quickly and effectively
  • H2H is providing EAP service to 35000 plus Employee from IT, BPO, KPO, and Media sector across India.
  • We use a "Build-to-Suit" approach to design employee assistance programs that rest on a foundation of partnership.
  • We engage with our customers — regardless of size or type — to understand business goals as well as regional and local priorities and structure the EAP programs that meet the needs and expectations of our clients.
  • We have a 24/7 Helpline access to Master Counsellors for immediate support and/or assessment.
  • We have the right mix of professionals to provide multi-lingual and culturally congruent program to all levels of your organization.
  • We provide HR consultation/support to managers/supervisors and other leaders to manage people effectively for improved productivity and work environment.